ADVANCED Certified ScrumMaster® (A-CSM)

Live online training course
Rating 5/5: "Great content, facilitation and pace, very interactive, lots of exercises, not death by PPT, use of Miro, sketching, WhatsApp group"
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Overview

Our Advanced Certified ScrumMaster® (A-CSM) course is for working Scrum Masters ready for the next step. Over two highly interactive days you'll go deep on the two skills that set great Scrum Masters apart: facilitation and coaching.
You'll learn and practise facilitation techniques that work in virtual, in-person and hybrid settings, then learn an evidence-based coaching model and practise it with real feedback. Along the way you'll reflect on how you serve others, look at agile beyond Scrum, and build your own expert agile AI chatbot, all while learning from experienced Scrum Masters across industries and countries.
Format: 2 days, live online via Zoom, with group work in Miro. No exam: your certification follows the end-of-course feedback survey.
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live online training course

What will you learn?

🎤 Advanced facilitation Divergent and convergent thinking, team decision-making techniques, team agreements, inclusion, and keeping the flow and energy in the room.
🪞 Scrum Mastery and self-reflection Where agile came from and where it is heading, the Scrum Master ecosystem, a "Serving Others" self-assessment, your own Learning Radar — and building your own expert agile AI chatbot.
🌐 Agile beyond Scrum Kanban's core principles, DevOps and CI/CD — what they are, and where they fit alongside Scrum.
🎲 The Great Events Game Play a board game packed with real Scrum event anti-patterns and "smells", and learn how to turn them around — with tips from experienced Scrum Masters.
🧩 Coaching the PO, team and organisation Product Goals and backlog prioritisation, conflict and team development, scaling, and helping organisations move from waterfall to agile.
🗣️ Coaching skills and practice When and who to coach, the Ask–Tell matrix and the I-GROW coaching model — practised live, with feedback, until it sticks.

How the two days run

Day 1 sharpens your facilitation, reflects on your Scrum Mastery and looks beyond Scrum. Day 2 is all about coaching: the Product Owner, the team and the organisation, then a proven coaching model you'll practise for real. Both days are live and highly interactive, on Zoom with group work in Miro.
1. Advanced facilitation Practise divergent and convergent thinking, Fist of Five and Roman voting, team agreements and drawing out quieter voices. Finish with a pairs role-play on listening and managing emotions.
2. Scrum Mastery Reflect on where agile is heading, map the Scrum Master ecosystem, take the "Serving Others" self-assessment and build your Learning Radar. Then create your own expert agile AI chatbot.
3. Agile beyond Scrum and the Great Events Game Explore Kanban and DevOps through a case study, then play the Great Events board game to find and fix anti-patterns in every Scrum event, with your AI chatbot joining you in round two.
Great Scrum Masters don't just run the events. They facilitate, coach and serve, and this course shows you how.
4. Coach the Product Owner Learn to create aProduct Goal, prioritise a backlog with WSJF, and see AI turn a product idea into a clickable prototype.
5. Coach the team and organisation Work through a dysfunctional team scenario, conflict and the stages of team development. Then tackle waterfall-to-agile anti-patterns, scaling, and feature versus component teams through a real case study.
6. Coaching skills Learn when and who to coach, the Ask–Tell matrix and the I-GROW model, then practise in trios over three rounds and leave with your own written action plan. What you'll leave with
  • The A-CSM certification from Scrum Alliance (no exam)
  • A proven coaching model, practised with real feedback
  • A facilitation toolkit for virtual, in-person and hybrid teams
  • Your own expert agile AI chatbot
  • Your Action Log, Learning Log and personal coaching action plan
  • Course slides, templates and Miro resources
  • Ongoing support through our WhatsApp learning community

What participants say

  • Rating 5/5: "Although this course was done online, loved how interactive and engaging this was. The use of whiteboards, colours, post-its was amazing. I also loved the gamification part of it, looking at real life scenarios and role playing which gave us all an opportunity to put the new techniques we learnt into play. The techniques were really helpful and I look forward to using them."

  • Rating 5/5: "Engaging trainer who created a safe and welcoming training space despite us all being remote"

  • Rating 5/5: "Very informative, highly energetic, and loved the coaching model and practise!"

  • Rating 5/5: "Highly engaging, personable, real world examples and applications so as to understand the importance of the skills and exercises we were working on"

  • Rating 5/5: "This course provides a really good model for effective communication, human centred design, training and facilitation."
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Who should take this course

live online training course
Working Scrum Masters, agile coaches and team leads who want to grow beyond the basics, especially in facilitation and coaching. To receive the A-CSM certification you'll need to:
• Hold an active Certified ScrumMaster® (CSM) from Scrum Alliance. • The Scrum Alliance also accepts PSM I or PSM II for A‑CSM entry. Its allows either credential instead of CSM. Learners must record the PSM I or II as an Scrum Educational Unit (SEU);• Have at least 12 months' experience as a Scrum Master (or equivalent) in the past five years. You can attend before you reach 12 months; you'll need the experience to activate your certification. • More information direct from the Scrum Alliance on eligibility
New to the Scrum Master role? Start with our Certified ScrumMaster® course, which has no prerequisites.

Questions

  • Am I eligible?
  • You'll need an active Certified ScrumMaster® (CSM) (or PSM I or II) and at least 12 months' Scrum Master experience in the past five years. You can attend before you reach 12 months; you'll just need the experience to activate your certification.

  • How do I get certified?
  • There's no exam. Complete a short feedback survey at the end of day 2 and Scrum Alliance will issue your A-CSM certification.

  • How can I prepare?
  • Bring real situations from your own team. You'll use them in the case studies and coaching practice. There's also a short coaching podcast to listen to between day 1 and day 2.

  • What do I need on the day?
  • A computer with Zoom, a reliable internet connection and a webcam. We'll use Miro for group work and WhatsApp to share ideas.

  • Can you run this for our team?
  • Yes — we can run A-CSM in-house for your organisation.

  • Where next? Many graduates go on to Certified Scrum Professional – ScrumMaster (CSP-SM), Agile Coaching (ICAgile) or our Certified Agile Facilitator course.
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